Privacy Policy

Information we may handle

The information handled by an online casino can vary depending on how you use the website and which services you access. We aim to collect information that is reasonably relevant to operating the account, providing support, meeting our responsibilities and protecting the service. The main categories may include the following:

• Account details, such as your name, date of birth, contact information, login details, preferences and information supplied when you register or update your account.
• Identity and verification information, including documents or other details needed to confirm identity, age, account ownership or the source and legitimacy of activity where appropriate.
• Payment and transaction records, such as deposits, withdrawals, wagers, balances, payment method details, transaction references and related account activity. Payment information may be processed through specialist payment providers, and the information available to the casino may depend on the method used.
• Communications and support records, including messages, requests, feedback, complaints and information needed to respond to questions or resolve account issues.
• Technical, device and usage information, such as IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times and interactions with the website.
• Cookie and similar technology data, which may help remember settings, support website functionality, understand usage and improve the online experience.
• Information connected with safety, responsible operation, fraud prevention, security monitoring and compliance checks.

Some information may be collected directly from you, for example when you register, submit verification documents, make a transaction, contact support or change an account setting. Other information may be generated when you use the website. Information may also be received from service providers, payment partners, verification services, security tools or other sources where this is reasonably necessary for the operation and protection of the service.

Please provide information that is accurate and keep your account details up to date. If you provide information about another person, you should only do so where you are permitted to share it and where the relevant person has been informed as appropriate.

Sharing, security and retention

Information may be shared with selected service providers and professional partners where they need it to perform services on behalf of, or in connection with, the casino. Examples may include payment processing, identity and verification checks, fraud monitoring, website hosting, technology support, communications, customer service and security functions. These parties should only receive information relevant to their role and may be subject to confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect the website or its users, investigate suspected fraud or misuse, respond to lawful requests, resolve disputes, enforce applicable terms, or meet legal and compliance responsibilities. If the service or its supporting operations change, information may be transferred as part of that change where permitted.

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised access.

Information may be stored or processed by service providers in locations that differ from where you are accessing the website. Where this occurs, appropriate steps may be taken to protect the information and to handle it in accordance with applicable privacy and security requirements.

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@betflarecasino.online. Please explain your request clearly and provide enough information for your account or request to be identified. For security, additional information may be requested before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

1. Access: ask for a copy or summary of personal information held about you, subject to applicable limits and verification requirements.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details where possible.
3. Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law or that are needed for security, dispute resolution or other permitted purposes.
4. Marketing consent: ask for promotional communications to stop or withdraw consent using the available preference controls or by contacting support@betflarecasino.online. Account and service messages may continue where they are necessary.

We will consider privacy requests in a reasonable manner and respond in line with applicable requirements. The outcome may depend on the type of request, the information involved, identity verification, technical limitations and any duties to retain or disclose records. If a request cannot be completed in full, an explanation may be provided where appropriate.

If you have concerns about how your information has been handled, please contact support@betflarecasino.online first so the matter can be reviewed. You should avoid sending unnecessary sensitive information in an initial message and should never include your password.